|
Nancy
|
March 5, 2020 at 1:29 pm
Client tries to order online ticket and for some reason the order fails – they make several attempts here is where is gets weird – for each attempt made it looks like it adds the tax into Infusionsoft so that the order total is wrong? here are the screenshots from EE and inside IFS https://www.dropbox.com/sh/u5jh1jbpo0n1llc/AABPlpIzqhiJi8I5vnOhbAANa?dl=0
|
|
Josh
|
March 5, 2020 at 4:37 pm
Hi,
I wasn’t able to replicate this. I tried a few transactions via Infusionsoft where I entered a credit card number to force a declined payment and it didn’t add additional amounts to the tax. Infusionsoft did add an additional line item that amounted to zero though:
https://slack-files.com/T02SY781D-FUYP255T2-d000f10e01
Was the tax amount set up within Event Espresso? Also, do you have custom code in a plugin that alters the price/tax calculation or alters what’s sent to Infusionsoft?
|
|
Nancy
|
March 5, 2020 at 4:54 pm
Hey Josh – I will check for others and see if I can track down more info, but to answer your questions – 1) GST (tax) is set up in EE Pricing as Federal Tax and set at 5%….. Nothing in the plugin that looks at the tax codes or price alteration.
|
|
Josh
|
March 6, 2020 at 3:24 pm
It might be good to test without any custom code that hooks into the Infusionsoft API calls from your site because any custom code may have an effect.
|
