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Lawrence Lim
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September 16, 2016 at 5:45 am
Dear Support,
I have written 2 private emails to sales on renewal of my support at 50% discount before expiry date but I did not get a response since 31Aug2016. Can you advise me on how to renew the maintenance?
You guys rocks in providing support and thus I intend to continue the maintenance.
From: Event Espresso [mailto:sales@eventespresso.com]
Sent: Wednesday, August 31, 2016 12:23 PM
To: XXXX@gmail.com
Subject: Auto Reply: Event Espresso Sales/Billing Question – How to renew my license for another year?
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Jonathan Wilson
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September 16, 2016 at 7:23 am
Hello Lawrence,
Lorenzo responded to your email on August 31.
Here was his response:
Thanks for getting in touch about your project today. You’ll see a bright green renewal button on your account page in the account settings area one month before your support license expires.
Looking at your renewal date, this will trigger for you by tomorrow (September 1st) and I’d be happy to notify you once it occurs so you can renew.
Were there any other questions that you would like feedback on?
If you do not see this email in your inbox, you may want to check your spam folder and add our email address (sales@eventespresso.com) to your safe senders list.
Please let me know if I can help with anything else.
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Jonathan Wilson
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September 16, 2016 at 7:47 am
Lawrence,
I just noticed that your expiration is not until October 31, so you should see the renewal notification within the next couple of days. However, I can send you a renewal discount link where you can renew today if you like. I will send that via email. Again, please make sure our email address is added to your safe senders list. ????
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Lawrence Lim
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September 16, 2016 at 11:03 pm
Dear Jonathan,
I am sorry, I did missed out Lorenzo earlier email as it was in the SPAM. I have since added into safe sender list. I have renewed as in your email and thanks once again for the great support provided.
Have a nice day
Please close this call.
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