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Katie Klumb
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July 23, 2019 at 9:09 am
I have renewed my support license but I am still getting the follow message:
The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
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Josh
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July 23, 2019 at 9:18 am
Hi,
The reason for the “invalid” message is because your site uses Event Espresso 3, but the license is for Event Espresso 4 only. What you could do is go to your account page and switch to an Event Espresso 3 license. Or, you can migrate your site to use Event Espresso 4 by following this guide:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#migrate-to-event-espresso-4
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