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Tammy Hornek
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March 11, 2015 at 9:04 am
“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
I only have my account on one domain. Please explain why I am receiving the above notification.
Thank you.
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Tony
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March 11, 2015 at 9:26 am
Hi Tammy,
I have reset your license key.
If you go to Event Espresso -> General Settings.
Remove the support license (cut) from the field, save the settings, replace the license key (paste) and re-save the settings once again. Be sure to check for whitespace before/after the license key before saving.
That will re-assign your key and remove the notice.
If communicates between your server and ours are interrupted during a key update call that can trigger these notices.
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Tammy Hornek
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March 11, 2015 at 9:39 am
Thank you. Tony!
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Gary Chefetz
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March 11, 2015 at 9:44 am
It appears as though I need a reset as well.
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Tony
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March 11, 2015 at 9:47 am
Hi Gary,
I have reset your license key also, please follow the same steps from above 🙂
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Alice Manning
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March 11, 2015 at 11:01 am
I need a reset as well as I am seeing this message on my site.
Thanks!
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Tony
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March 11, 2015 at 11:20 am
Hi Alice,
I have reset your license key, again can you follow the above steps please 🙂
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Gary Chefetz
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March 11, 2015 at 11:46 am
Tony:
Thanks for the quick help. Took a while to percolate but eventually started working again. This happened while running the most recent update. Perhaps a trend emerging here?
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Tony
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March 11, 2015 at 12:03 pm
Your most welcome, Gary 🙂
We are investigating this and monitoring the key resets to narrow the cause down some.
I’m going to close this thread as it has been marked resolved, if you do have any further issues/questions, please feel free to open up a new thread and we will work though them there.
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