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Support License Keys only showing for one product bought

Posted: February 26, 2016 at 2:41 pm

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richirich

February 26, 2016 at 2:41 pm

Hello,

We bought an EE license for one website we manage, and we activated the associated license key to get latest updates… Then we decided to buy another license for a different website, however, this time we couldn’t get a new license key for this one, I can only see one license key associated with first website and the _FREE one.

Using EE4 core regular

Can you please check?

Thank you.


Lorenzo Orlando Caum

  • Support Staff

February 27, 2016 at 3:17 pm

Hello,

Purchasing a new support license on an existing account with a support license will extend the existing support license.

Please follow up via email below:

sales [at] eventespresso.com

We’ll will be able to answer any of your account questions privately and provide you with some options on getting another account for the additional support license.


Lorenzo

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