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Michael L
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May 12, 2015 at 6:40 pm
Hello there,
First off – great support, thanks!
I see on our Account page there were three license keys, two with the _FREE suffix, and now I am down to two. Do they expire? I am getting this message:
“An automatic update for Event Espresso – Ticketing (EE4+) is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
If I have the “EE4 Everything License” why do I need to upgrade?
The two plugins I need to update are EE4 Mailchimp and EE4 Ticketing.
What do I need to do?
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PV Haganees
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May 13, 2015 at 1:06 am
I’ve got the same problem. I’ve got a support license key (two keys: one with and one without ‘FREE’) in early support tickets I saw that I need to put the one without FREE in my event espresso default page, but when I do that, the same anouncement like in Michael L his comment is appearing. What to do??
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Tony
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May 13, 2015 at 1:47 am
Hi there,
I have created a new key for each of you and removed the previous one from your account.
When adding the new key, please first remove the current key and save with a blank field.
Then paste your new key in (check for whitespace before/after) and save once again.
The key ending with _FREE is for the Decaff version of Event Espresso and should not be used with Regular EE.
Please let me know if that allows you to update.
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Michael L
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May 13, 2015 at 4:27 pm
Great! That worked, thanks.
As usual, awesome support 🙂
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Tony
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May 13, 2015 at 4:43 pm
Great 🙂
Thanks for letting me know, Micheal.
@pv-haganees
I’ll leave this thread open (the forum will automatically close it after 2 weeks of no activity). If you have further problems just let us know and we can investigate further.
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