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Creative2
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September 28, 2017 at 8:18 am
Hey there,
Receiving the following error via WordPress notice system: “Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.”
We are only using EventEspresso on a single domain–we just have 2 WordPress installs (one for X classes, one for Y classes) to keep them separate. They are both for the same domain and both serve the same purpose for the same mother company and domain.
Please let me know how we can settle this error. I can provide the URL’s in private if you need them.
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Josh
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September 28, 2017 at 9:42 am
Hi there,
You can avoid the license key error by putting the license key on only one site at a time. The second site can be updated by uploading a new zip file from your account page onto your WP plugins page.
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Creative2
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September 28, 2017 at 11:21 am
Cool, we can live with that. =) Thanks.
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ddrc
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October 6, 2017 at 8:21 pm
Hello,
I’m getting the same message but for a different reason. We needed to transfer our website to a new hosting company and they created a temporary site/domain for us to test. Today, once all was OK, we changed the temporary domain to our own.
We didn’t think this would cause any issues with our plugins but Event Espresso didn’t like it. Is there anything we have to do or will the licensing system eventually realize it is only one domain?
Thank you in advance!
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Tony
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October 9, 2017 at 1:58 am
Hi ddrc,
I have reset your license key.
You’ll need to go to Event Espresso -> General Settings.
Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.
You will also receive an email with these instructions.
License keys are marked invalid when used on more than one domain and then need to be reset by ourselves.
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