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Support License Key Issues

Posted: September 22, 2014 at 3:27 am

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Philipp Meier

September 22, 2014 at 3:27 am

Hello

EE4 tells me “You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

see screenshot: http://awesomescreenshot.com/0833iz57c6

but my account site https://eventespresso.com/users/bollengineering/ says it is registered for the correct domain. (see http://awesomescreenshot.com/0163iz798b)

What am I doing wrong? should I reset an re-enable?

regards
Phil


Tony

  • Support Staff

September 22, 2014 at 4:03 am

Hi Philipp,

I have reset your license key.

Please go to Event Espresso -> General Settings.

Remove the key (cut), save the settings, replace the key (paste – be sure to check for whitespace before/after) and save the key once again.

You should then be able to use the automatic updates.

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