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Jacob Ballard
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November 5, 2015 at 10:53 pm
I just renewed my EE account license.
The key is the same as before and is not being accepted.
From reading other posts, it sounds like I need the License key reset.
Please advise.
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This topic was modified 8 years, 10 months ago by
 Tony.
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This topic was modified 4 years, 7 months ago by
 Garth.
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Tony
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November 6, 2015 at 3:15 am
Hi Jacob,
Your key doesn’t seem to be assigned to any site currently.
I issued you with a new key just to be sure, if you go to Event Espresso -> General Settings.
Remove the key from there and save the settings.
Then go to your account page, copy the key and paste that within the general settings field on your site. (Check for whitespace before/after before saving)
That should assign the key to your domain.
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Jacob Ballard
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November 6, 2015 at 6:09 am
I have done this.
I have reviewed for blank space.
EE still says License is not assigned to any website after updating via WP
-We are using EE3 and many plugins that need the support of updating.
Please advise.
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Jacob Ballard
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November 6, 2015 at 6:11 am
Additionally,
-I just paid $279 for a new lic when all in fact is seems I may have only needed my current lic to be updated? Is this correct? The site is http://www.communityfitnessevents.com the site was badly hacked so we did a huge malware removal and now the emails are not being sent and I have not received any registrations today so far. Please advise on how to best handle this and how to make sure emails are going through. Also, was the $279 the right amount for updating my lic key?
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Jacob Ballard
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November 6, 2015 at 6:29 am
Correction, emails are now sending but I am missing 3 registrations that I show paypal payments for. At this point, now I just need help with my lic key being updated and helping find the 3 registrations that are missing.
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Lorenzo Orlando Caum
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November 6, 2015 at 8:44 am
Hi Jacob, a support license key will provide update services for one year. You won’t need to purchase another support license key to enable support services for a site if you already have an existing support license.
Could you follow up with us here so we can check to see if there was a duplicate purchase?
sales [at] eventespresso.com
On registrations being updated, that uses the PayPal IPN. Could you double-check that is it on and that the correct encoding is setup?
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
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Lorenzo
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Jacob Ballard
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November 9, 2015 at 9:45 am
@lorenzo, yes then I will need a refund. Please advise and a simple paypal refund will work. Thanks for the fast response.
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Lorenzo Orlando Caum
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November 9, 2015 at 10:32 am
Hi Jacob, please follow up with us here:
sales [at] eventespresso.com
We’ll need the email(s) that the purchase may have been made under. We’ll use this information to locate the duplicate purchase and then create the refund.
Then we’ll send you a confirmation and answer any other account questions that you may have.
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Lorenzo
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Jacob Ballard
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November 9, 2015 at 10:36 am
info@communityfitnessevents.com
Thanks
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Jacob Ballard
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November 10, 2015 at 7:06 pm
Any updates here?
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Jacob Ballard
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November 13, 2015 at 5:06 pm
Hey guys, not sure what I should do at this point. I have tried to get a refund? I paid for a lic because I thought I needed it to work. PLease refund asap. I already have a lic, just bought the wrong item as I thought I needed it to login to the forums… Thanks for your sense of urgency
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Tony
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November 16, 2015 at 5:33 pm
I just wanted to update this thread as currently it appears as if we have simply ignored your replies, which is not the case 🙂
When a thread is marked as resolved it no longer appears within our regular support queue, so further replies to a thread that has been marked resolved can be missed. It is not that we ignored your refund request but that this thread was marked resolved and therefor no longer visible, I can see your duplicate purchase has been fixed via email and will now close this thread to further replies (as it is resolved)
Please feel free to open up a new thread with any further question you may have.
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