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Liesbeth
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February 17, 2016 at 7:51 am
Hi Support,
I was trying to update the plugin, but got the message that my support license key is invalid:
The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
However, I just bought this second plugin just a month ago and it’s not expiring anytime soon. My licence key is not visible in my Account details anymore, only the licence key from a plugin for another website I bought last year.
Can you help me out to fix this?
Kind regards
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Lorenzo Orlando Caum
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February 17, 2016 at 8:36 am
Hi Liesbeth,
The account that you are writing from has support for a single site.
If you recently purchased another support license (e.g. Event Espresso 4 personal for a new project), then it could be under another account and different email address.
Please follow up with us privately and we’ll review your account with you:
sales@eventespresso.com
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Lorenzo
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