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tbex
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April 26, 2016 at 12:50 pm
Getting these messages when trying to update EE4:
“Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.”
“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
We are only using the key on one domain.
Looking at our license keys on our Event Espresso account, it says “Not currently activated on any websites”
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Tony
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April 26, 2016 at 1:12 pm
Hi tbex,
Can you let me know which version of Event Espresso you are currently running please?
You will find this within Dashboard -> Plugins
Find Event Espresso in the list and look for the version number there.
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tbex
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April 26, 2016 at 2:18 pm
We are currently running Version 4.8.40
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Josh
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April 26, 2016 at 2:59 pm
Hi there,
Is your WordPress site a Multisite installation or a single site?
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tbex
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April 26, 2016 at 3:02 pm
Multisite.
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Lorenzo Orlando Caum
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April 27, 2016 at 5:04 am
Hello,
Multisite installations are not officially supported so you may run into some sporadic issues with the support license key not holding on the primary site on the network.
You can manually update to stay up to date.
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Lorenzo
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tbex
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April 27, 2016 at 10:30 am
Okay, thank you.
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Lorenzo Orlando Caum
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April 27, 2016 at 10:34 am
Hello again,
Here is a more thorough explanation from one of our developers on WP Multisite and Event Espresso 4:
https://eventespresso.com/topic/ee4-on-multisite/#post-159788
It is something that we plan on improving support for in the future but is currently a known issue.
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Lorenzo
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