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Support Key License Is Invalid

Posted: February 21, 2015 at 7:39 am

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Brad

February 21, 2015 at 7:39 am

– I have WordPress 4.1.1
– Even Espresso v. 4.6.10
– I do not have an active registration page at this time.

I am receiving the following error message about updates:
An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

I have a valid key showing up in the manage key page so I am not sure what the issue is with this. Thanks for your help.


Garth

  • Support Staff

February 21, 2015 at 1:27 pm

Hi,

How are you today?

I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades. Let me know if I can do anything else for you.

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