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BRAC
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July 3, 2015 at 4:32 am
Hi team,
We need some help. When a user gets an email with an invoice for either a BACS payment or a invoice (Childcare vouchers in this case but invoice underneath) There is an incorrect subtotal.
http://cl.ly/image/0G193h12223s
Also in the back end for a different user we have an issue. They have not been able to complete the checkout and when we go in to take a look we see that the subtotal is not correct again.
http://cl.ly/image/0b3T2q0U1a0W
This is causing a few issues as you can imagine.
Can you help?
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BRAC
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July 3, 2015 at 4:48 am
You are more than welcome to test on the live site.
http://www.bishoproadactivityclubs.com
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Lorenzo Orlando Caum
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July 3, 2015 at 7:09 am
Hi Simon, are you seeing this issue with the latest version of Event Espresso 4?
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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BRAC
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July 7, 2015 at 5:13 am
Hello, Yes I am on the latest version and the issue is still happening. We are getting a few abandoned registrations due to this.
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Lorenzo Orlando Caum
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July 7, 2015 at 9:53 am
Hi Simon, could you turn on pretty permalinks through Wp-admin –> Settings –> Permalinks?
Once on this page, please set it to postname and save changes.
Alternatively, please provide a link to an event so we can take a look.
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Lorenzo
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BRAC
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July 7, 2015 at 10:08 am
Hi,
I have changed the permalinks to postname. The subtotal issue comes when we have multiple events.
redacted – Event Espresso support team – LOC
Happy to sent you back end details if that helps?
Simon.
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Lorenzo Orlando Caum
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July 7, 2015 at 11:41 am
Thanks Simon, I can see that pagespeed is running on the site. Are caching services such as object caching in use?
If so, do you know if the Event Espresso checkout pages have been excluded from the caching services?
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Lorenzo
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