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Studnets getting error message on sign up and just sent email to 1666 folks!

Posted: December 23, 2016 at 11:48 am

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Ted Harty

December 23, 2016 at 11:48 am

Just send email out to 1666 students. Student tried to sign up and got the following error message.

He clicked on authorize.net and then payment and got to blank white screen that said the following

Fatal Error: Call to a member function enqueue_js() on a non-object in /home/dilanh5/public_html/Immersion/wp-contest/plugins/event-espresso=core-reg/modules/single_page_checkout/EED_Single_Page_CHeckout.module.php

Super stressed as I don’t see this when I try to sign up and worried this going to happen to everyone.


Josh

  • Support Staff

December 23, 2016 at 12:37 pm

Hi Ted,

If you’re logged out of the site, then test a registration, do you see the error message?


Ted Harty

December 23, 2016 at 12:44 pm

I have never been able to see this error message myself. I have tested the site and don’t get it. I eventually had to take his information and register him myself and had no problem. I’ve had 3-4 more people since him sign up and not have a problem so not sure what is going on.


Josh

  • Support Staff

December 23, 2016 at 1:18 pm

My guess would be your server was running low on memory and ran out when that registration was being processed. There’s actually a fix for that: The amount of memory for WordPress to use can be bumped up by editing the wp-config.php file, where you add:

define( 'WP_MEMORY_LIMIT', '128M' );

It’s also a good idea to make sure the pages that server Event Espresso’s checkout are not being cached by your caching plugin or anything server side.


Ted Harty

December 23, 2016 at 1:20 pm

would the fact that I Might have lots of people at once on the site explain what happened?


Josh

  • Support Staff

December 23, 2016 at 1:27 pm

Sure, so like I mentioned before, if the site is already running low on memory under normal circumstances, then a sudden hit of traffic (like what can happen after sending out an email blast) could put the site past its memory limit, which will result in blank screens and other errors.

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