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Daniel Jeffries
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May 6, 2015 at 9:54 am
My registrants are receiving the following error message upon clicking the ‘Finalize Registration’ button:
“This registration step could not be completed. Please refresh page and try again.”
I’ve checked the forum and found others who have had this problem.
The advice given by Josh was:
1) Please check with your host to see if there’s any server level caching in place. If there is, can they disable caching for the pages that handle the registration checkout?
2) If you use https on the front end of the site, you’ll also need to set the WordPress https plugin or equivalent to Force https for the WordPress admin. This is because Event Espresso 4 uses ajax, and the protocols between the front end (secured registration form) and the admin must match (both https or both http, not a mix of both).
1) I’ve checked with my host (GoDaddy) and there is no caching on my site or its servers.
2) I’m already using the HTTPS for WordPress plugin, and have “Force HTTPS” enabled for Administration.
Any suggestions?
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Lorenzo Orlando Caum
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May 6, 2015 at 10:36 am
Hi Daniel,
Godaddy hosting with Linux / Apache will work but the Managed WP hosting plan won’t because it forces caching and we aren’t currently aware of an option to selectively turn it off.
It causes sporadic issues as it caches registration checkout which is a dynamic process.
Have you tried temporarily deactivating other plugins to rule out a conflict?
Also, could you share a link to any event on your site so we can try to reach your registration checkout page?
Thanks!
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Lorenzo
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Daniel Jeffries
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May 6, 2015 at 11:25 am
Hi Lorenzo,
Thanks for your response. I use GoDaddy’s Linux hosting, not the Managed WP plan, so that part should be fine. I’ll begin disabling plugins one at a time to see if it makes a difference. The site is located at
redacted – Event Espresso support team – LOC
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Lorenzo Orlando Caum
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May 6, 2015 at 12:04 pm
Hi, I was able to get to the thank you page but I needed to submit the order twice.
Could you briefly test with only Event Espresso running and let us know what you find?
Thanks
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Lorenzo
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Daniel Jeffries
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May 7, 2015 at 7:43 am
Looks like bbPress is the issue. Once disabled, the EE4 registration page worked fine.
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Josh
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May 7, 2015 at 8:32 am
Hi Daniel,
I have bbPress loaded up on my dev site and I’m not seeing this issue. Can you let me know a few details so I can investigate further?
1) Does the Finalize registration error happen when the EE4 main plugin and bbPress are the only two active plugins?
2) Is wp_debug set to True or False?
3) Which payment method is selected before the finalize registration button is clicked, or is this a free event?
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Daniel Jeffries
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May 7, 2015 at 9:33 am
Hi Josh,
1) I just now re-tested with EE4, bbPress and HTTPS plugins enabled and it was able to finalize the registration. Other plugins on the site include: Akismet, bbPress Tweaks, Google Analyticator, MetaSlider, Paid Memberships Pro, TablePress, The Events Calendar, and WP Database Backup. EE4 was able to finalize registration with everything except bbPress enabled.
2) I haven’t altered the wp_debug line, so it should be set to False
3) Both the credit card and invoice options generate this error.
Would you like me to PM you credentials to log in and poke around?
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Josh
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May 7, 2015 at 10:16 am
Hi Daniel,
I think it’d only be helpful to poke around the site if the error can be reproduced. At this time, are there any errors during the registration? It sounds like it may be another plugin in the mix that’s causing the conflict, does that seem like what’s going on?
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Daniel Jeffries
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May 7, 2015 at 10:31 am
I’m going through and re-activating plugins one at a time to see if which one breaks EE4 – now the problem is this: I select a ticket price level, enter my info, click ‘Continue’ and on the payment page, it now says ‘No payment required’. All the pricing information is the same – it is a paid event. No EE settings have been changed. Now I’m really lost.
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Daniel Jeffries
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May 7, 2015 at 12:10 pm
Latest error, this time within EE4:
“Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3072 bytes) in /home/opfmaadmin/public_html/wp-admin/includes/deprecated.php on line 779
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Tony
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May 7, 2015 at 12:15 pm
Hi Daniel,
That error indicates that your site is running out of memory.
Can you follow the steps available here:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Which basically guide you to add something like this:
define( 'WP_MEMORY_LIMIT', '96M' );
To you wp-config.php file.
Once you’ve done that go to Event Espresso -> Maintenance -> System Information.
Search for wp_memory – http://take.ms/ZzCjG
Check that value matches the value you set above.
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Daniel Jeffries
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May 7, 2015 at 12:20 pm
Thanks, Tony. I added that code to the wp-config file.
Any word on the other errors? I’m happy to send credentials to you or Josh.
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Lorenzo Orlando Caum
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May 7, 2015 at 12:54 pm
Hi,
Is the issue still occurring?
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Lorenzo
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Daniel Jeffries
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May 7, 2015 at 2:12 pm
Hi Lorenzo – It is now telling registrants, “No payment required”, so the issue has not been resolved yet.
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Josh
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May 7, 2015 at 3:04 pm
Hi Daniel,
I ran a test registration on your site and it’s not saying No payment required. Here’s a screenshot of the payment options page of your site.
Can you let me know which browser you are using when you test the registration when it says “No Payment Required”?
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Daniel Jeffries
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May 7, 2015 at 3:21 pm
Hi Josh,
I’m using Chrome. I’ll attempt another test registration with a different email address and using IE, but it’s concerning that it would show me that message and not you. Did you try to click “Finalize Registration”?
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Lorenzo Orlando Caum
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May 8, 2015 at 5:44 am
Hi, I used the test name “Pedro Towne” and was able to reach registration checkout.
Is this issue sporadic for you? If so, could you briefly test with only Event Espresso activated to see if that helps?
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Lorenzo
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Daniel Jeffries
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May 8, 2015 at 8:45 am
Hi Lorenzo,
I disabled the Google Analyticator plugin and so far, EE4 appears to be working. Is there a way to test compatibility between the two?
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Lorenzo Orlando Caum
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May 8, 2015 at 10:22 am
Hi, is this plugin up to date?
If so, I can go ahead and create a bug report but its unlikely to see an immediate review by the development team so I would consider another plugin such as Google Analytics by Yoast.
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Lorenzo
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Daniel Jeffries
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May 8, 2015 at 10:39 am
Hi Lorenzo – Yes, all plugins are up-to-date. Does the Google Analytics by Yoast generally work better with EE4?
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Lorenzo Orlando Caum
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May 8, 2015 at 11:00 am
Hi Daniel, I have not seen any reports of conflicts with that specific plugin. Could you give that one a try for now?
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Lorenzo
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Daniel Jeffries
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May 8, 2015 at 1:52 pm
Lorenzo – Thanks for your advice. I’ll see if the Yoast plugin works.
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Dean
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May 11, 2015 at 6:25 am
Hi Daniel,
Do you require further assistance with this, or can we close this thread?
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Daniel Jeffries
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May 11, 2015 at 7:41 am
Dean – The site is function, as least for now. I’ll let you know if anything changes. Thanks again to everyone for your help.
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