Support

Home Forums Event Espresso Premium Stripe returns an error “No such payment method” for Stripe, even after reauth

Stripe returns an error “No such payment method” for Stripe, even after reauth

Posted: November 4, 2024 at 9:41 am

Viewing 3 reply threads


weblinxinc

November 4, 2024 at 9:41 am

I’m getting an error “No such payment method: ‘pm_[HASH]’; a similar object
exists in test mode, but a live mode key was used to make this request.” when a user tries to check out. I’ve reauthorized for Live mode, the Stripe Dashboard is not in “Test” mode, as far as I can tell everything should be working. What might be causing this?


Garth

  • Support Staff

November 4, 2024 at 11:41 am

Hi there,

Can you provide a little more detail:
– what version of Event Espresso are you using?
– what version of the Stripe plugin are you using?
– Where is this error being shown (admin, during registration or payment, etc)?


Tony

  • Support Staff

November 4, 2024 at 1:51 pm

Hi there,

When you tested this, did you use a previous transaction which was initially created in Test Mode?

As in did you open up a registration, select Stripe in test mode at that point?

Then disconnect and reconnect in live and either refresh the page, or reopen a previous transaction and try the payment?

The error you are getting means the Stripe payment method sent over a payment intent ID from test mode, which then tried to load your payment method and couldn’t (becuase you were in Live mode now).

Have you tested a new registration (clear your session first by going to /registration-cancelled/ on the site) and selecting Stripe in live mode?


weblinxinc

November 4, 2024 at 3:50 pm

I think we resolved it by resetting the payment gateway and running new transactions. I’ll follow up if we need more help. Thanks!

Viewing 3 reply threads

You must be logged in to reply to this support post. Sign In or Register for an Account

Event Espresso