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weblinxinc
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November 4, 2024 at 9:41 am
I’m getting an error “No such payment method: ‘pm_[HASH]’; a similar object
exists in test mode, but a live mode key was used to make this request.” when a user tries to check out. I’ve reauthorized for Live mode, the Stripe Dashboard is not in “Test” mode, as far as I can tell everything should be working. What might be causing this?
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Garth
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November 4, 2024 at 11:41 am
Hi there,
Can you provide a little more detail:
– what version of Event Espresso are you using?
– what version of the Stripe plugin are you using?
– Where is this error being shown (admin, during registration or payment, etc)?
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Tony
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November 4, 2024 at 1:51 pm
Hi there,
When you tested this, did you use a previous transaction which was initially created in Test Mode?
As in did you open up a registration, select Stripe in test mode at that point?
Then disconnect and reconnect in live and either refresh the page, or reopen a previous transaction and try the payment?
The error you are getting means the Stripe payment method sent over a payment intent ID from test mode, which then tried to load your payment method and couldn’t (becuase you were in Live mode now).
Have you tested a new registration (clear your session first by going to /registration-cancelled/ on the site) and selecting Stripe in live mode?
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weblinxinc
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November 4, 2024 at 3:50 pm
I think we resolved it by resetting the payment gateway and running new transactions. I’ll follow up if we need more help. Thanks!
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Tony
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November 5, 2024 at 4:30 am
Awesome, I’m glad you got it working.
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