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Stripe Processing Difficulties

Posted: January 29, 2016 at 6:35 pm

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Bo Parker

January 29, 2016 at 6:35 pm

Event Espresso is having some issues with Stripe. I get a message that says: “everything worked” then one that says “please wait while we process your payment” then:

https://www.dropbox.com/s/z4bacgo91rjxfh1/Screenshot%202016-01-29%2017.26.13.png?dl=0

However, it does look like the card is being charged.

Any help with anyone that’s seen this and how to remedy it would be very helpful.


Bo Parker

January 30, 2016 at 5:05 am

I’ve tracked down some additional details as well as getting a _different_ error.

Here’s what I’ve found:

1) After some further testing, this isn’t as awful of an error as it appears to be. It’s actually submitting the payment to Stripe, succeeding, creating the registration, and then hanging on the step where it’s supposed to move on to the next page. You can see all the valid registrations in the backend that showed up from my testing. If you refresh after the error appears, it’ll actually (sometimes) take you to the confirmation page and everything is (apparently) fine.

2) I saw in the forums that other people have gotten a similar error and it’s sometimes related to https requests going wrong (not sure on the details). When I deactivated the https plugins on the site, I ended up getting a different error. (see * redacted * )

3) Running through a payment with the Web Inspector active, I see the following:

https://www.dropbox.com/s/31oylqz7j1iqig1/Screenshot%202016-01-29%2022.46.07.png?dl=0

However, I couldn’t find anything telling in the server logs that would explain why we got a 500 server error. There were several requests to that address and it looks like only the last one failed, so I’m guessing that’s the cause of the problem (or at least a symptom).

  • This reply was modified 8 years, 8 months ago by Josh. Reason: removed video that showed credit card transaction


Josh

  • Support Staff

January 30, 2016 at 3:35 pm

Hi Bo,

The site seems kind of sluggish when I browse the admin using the credentials you sent with the support token, not too surprising with the 50 active WordPress plugins. I went ahead and set the WP_MEMORY_LIMIT constant for your site to 128Mb, which will help if the fatal error you saw earlier was due to the server running low on memory.

One other item or question that isn’t as crucial but just would like to know:
In Event Espresso registration, after entering attendee details, the button at the bottom should read “Proceed to Payment Information” instead of “Proceed to Attendee Information”

It turns out that’s a bug that needs to be fixed within the WP Users add-on. We can let you know when there’s an update that includes the fix.


Josh

  • Support Staff

February 8, 2016 at 11:57 am

Hi Bo,

The other issue you reported with the the button at the bottom’s text was fixed and the fix was included in the Event Espresso 4.8.33.p release.

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