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poptheagency
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May 5, 2017 at 9:00 am
Hi
We are seeing an issue with the Stripe payment gateway pop up on the site. This appears to be a new issue and we can’t pin down the cause. It is not affecting all users.
To recreate, you need to start purchase of a ticket here: http://thewrightbrothers.co.uk/events/oyster-masterclass-6/
After step 2 of registration, the Stripe payment pop up should show. For some users, the pop up does not show and a 500 error loads. The issue has been seen on IE 11 Windows 8.1.
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Josh
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May 5, 2017 at 9:08 am
Hi Olly,
I’m reviewing your support token request and I’ll let you know what I find.
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Josh
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May 5, 2017 at 9:34 am
Hi again,
I’m not able to recreate the issue. The 500 error that some saw may be the result of the server running low on memory. So I’ve set the WP_MEMORY_LIMIT to a higher limit and turned on WP_DEBUG_LOG. The higher limit may be what is needed, but if not, we’ll be able to capture the error to an error log if it happens again.
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