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PAI Editor
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September 14, 2016 at 6:08 am
Hi,
We had a customer calling regarding their registration.
We have an Invoice option, and a Card payment option enable for our events. This customer registered for an event, and selected to pay by credit card. After putting in their credit card details (and receiving the “approved” green tick on the stripe dialogue box), were redirected to the booking Thank You page.
However, at this point, they realised that their registration was classified as “Payment Pending”. No payment was received by Stripe.
I tried myself three or four times using our own credit card and the same thing happened.
Our customer was very worried about CC fraud as they entered their details.
Can you advise, please?
Thanks
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Tony
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September 14, 2016 at 7:03 am
Hi there,
If you view either the transaction from one of your tests or the users transactions you will see the Stripe payments shown there.
What does it show for gateway response for the payments?
This section – http://take.ms/QP2AH
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PAI Editor
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September 14, 2016 at 7:16 am
Hi,
The section on the test reads like this: https://i0.wp.com/www.pai.ie/wp-content/uploads/2016/09/cc-issue.png?ssl=1
The issue is that Stripe payments are not showing up, despite the fact that the Card details have been inputted and accepted.
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Tony
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September 14, 2016 at 7:32 am
Do you currently have the Stripe payment method de-actived?
I tried registering onto one of your events to view this but I cant see the Stripe option. Can you link me to an event I can view this on please?
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PAI Editor
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September 14, 2016 at 7:33 am
Hi,
Sorry, we just got a second call on this so I deactivated it. It should be available now.
Thanks
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Tony
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September 14, 2016 at 7:42 am
Hmm, so we recently had a report of an issue when using Contact Form 7 on the site that could effect payment methods and are working on a fix.
Could you temporary de-activate contact form 7 on your site and confirm if the payments then work as expected?
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PAI Editor
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September 14, 2016 at 7:48 am
It works now, with Contact Form 7 disabled.
Will I need to replace this with another plugin, or do you expect that a fix will be available soon?
Thanks
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Tony
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September 14, 2016 at 8:15 am
The fix is currently under review, it will be tested and if no problems are found will be included in the next version of EE.
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