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NewEEUser
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February 1, 2023 at 6:24 pm
Our strip payment processing is spinning and displaying a message “This registration step could not be completed. Please refresh page and try again.”
WP, plugins, EE are all updated and confirmed connection to stripe.
What could be causing the problem
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Tony
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February 2, 2023 at 4:22 am
Hi there,
That error is a catch all and it usually means there is a fatal error being thrown on the ajax request in the background.
If you check your server’s error logs from around the same time the above error message was displayed does it have any errors from Event Espresso saved?
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NewEEUser
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February 2, 2023 at 9:51 am
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NewEEUser
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February 2, 2023 at 10:03 am
I just tested a transaction with a different theme (not Divi)… the basic Twenty Twenty-Two and I’m seeing the same spinning issue.
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Tony
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February 2, 2023 at 11:13 am
Warnings/notices wouldn’t normally cause the above.
Can you link me an event I can register onto?
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NewEEUser
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February 2, 2023 at 2:49 pm
Any idea on what’s going on? I tried using a default theme, disabling all but EE core plugins and payment checkout just gives me the spinning cog wheel.
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NewEEUser
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February 2, 2023 at 2:50 pm
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NewEEUser
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February 2, 2023 at 2:57 pm
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Tony
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February 2, 2023 at 3:03 pm
The cron error messages you are getting above are showing the requests are timing out, if that’s happening on the ajax request sent after the Stripe payment that will cause a very long spinning wheel.
If you go to Event Espresso -> Messages.
Look at the activity table, how many messages do you have sitting in the ‘Queued For Generating’ or ‘Queued For Sending’ filters?
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NewEEUser
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February 2, 2023 at 3:32 pm
I don’t have any queued. all show sent. Is there something I need to do on the server side?
I’m also showing registations going through but I’m not seeing a confirmation message on front end.
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Tony
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February 2, 2023 at 3:40 pm
I don’t have any queued. all show sent. Is there something I need to do on the server side?
Without an actual error being thrown I cant say. The warnings posted above wouldn’t cause this, the connection timeout possibly, but I need some kind of error that relates to the issue to work from currently.
I’m also showing registations going through but I’m not seeing a confirmation message on front end.
I’m not sure I understand, can you add more details?
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NewEEUser
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February 2, 2023 at 8:15 pm
I’m seeing the transactions and registrations being processed on the backend but there is noting on the front end for users to see if the transaction was processed or not.
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NewEEUser
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February 2, 2023 at 8:16 pm
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Tony
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February 3, 2023 at 6:40 am
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