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njdmava
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July 18, 2023 at 8:59 am
Every few days event espresso deactivates Stripe payment gateway. It is becoming problematic.
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Tony
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July 18, 2023 at 9:11 am
Hi there,
Go to Event Espresso -> General Settings.
Scroll right down to the bottom, is ‘UXIP Opt In?’ checked?
If so, uncheck it and save.
Does that stop the payment method from deactivating?
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njdmava
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July 18, 2023 at 9:18 am
This reply has been marked as private.
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Tony
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July 18, 2023 at 9:31 am
Have other transactions worked as expected for the event?
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njdmava
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July 18, 2023 at 10:49 am
This reply has been marked as private.
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njdmava
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July 19, 2023 at 11:30 am
This reply has been marked as private.
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Tony
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July 19, 2023 at 2:03 pm
Ok, so then we need to troubleshoot ‘what’ is deactivating the payment methods.
Are you comfortable with PHP? Adding code to the site etc?
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njdmava
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July 19, 2023 at 8:41 pm
This reply has been marked as private.
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Tony
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July 20, 2023 at 7:58 am
Just noting I received your support token request and responded directly via email.
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