Support

April 22, 2015 at 7:55 pm

I’m trying to set up Stripe for the first time and when I try to make a payment I get the follow errors (note, I’ve redacted a few things in <> for privacy):

Please try again or contact <email@address> for assistance.
EE_SPCO_Reg_Step_Payment_Options – _handle_payment_processor_exception – 1104
A valid payment was not generated due to a technical issue.
Please try again or contact <email@address> for assistance.
EE_SPCO_Reg_Step_Payment_Options – _validate_payment – 1407
Your payment could not be processed successfully due to a technical issue.
Please try again or contact <email@address> for assistance.
EE_SPCO_Reg_Step_Payment_Options – _process_payment_status – 1565

When I sign into Stripe to check the logs I see something like the following:

Summary:
———————

Time: 2015/04/22 21:14:51
Method: POST
URL: /v1/tokens
Status: 200
IP address: <IP>
Version: 2015-04-07 (latest)
Source: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.4.10 (KHTML, like Gecko) Version/8.0.4 Safari/600.4.10

———————

POST:

———————
{
email: “<email@address>”,
validation_type: “card”,
payment_user_agent: “Stripe Checkout v3 (stripe.js/6a67cf0)”,
user_agent: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.4.10 (KHTML, like Gecko) Version/8.0.4 Safari/600.4.10”,
device_id: “<ID>”,
referrer: “<web address>”,
verification_allowed: “true”,
time_checkout_opened: “1429751682”,
time_checkout_loaded: “1429751680”,
card:
{
number: “**** **** **** 1111”,
cvc: “***”,
exp_month: “1”,
exp_year: “2019”,
name: “<email@address>”,
},
key: “<key>”,
}
———————

Response Body:

———————
{
id: <tok_….E>,
livemode: true,
created: 1429751692,
used: false,
object: “token”,
type: “card”,
card:
{
id: <card_1…N>,
object: “card”,
last4: “1111”,
brand: “MasterCard”,
funding: “credit”,
exp_month: 1,
exp_year: 2019,
country: “CA”,
name: “<email@address>”,
address_line1: null,
address_line2: null,
address_city: null,
address_state: null,
address_zip: null,
address_country: null,
cvc_check: “pass”,
address_line1_check: null,
address_zip_check: null,
dynamic_last4: null,
},
email: “<email@address>”,
verification_allowed: true,
client_ip: “<IP>”,
}

———————

Any ideas on what’s going on or how I can fix this?