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imran nathani
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January 18, 2019 at 3:26 pm
So one of the transactions that just came though was missing the description in the log under the stripe transaction?
Any idea why one from this morning was fine but the last one that came though just says null.
Thanks for letting me know.
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Tony
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January 21, 2019 at 2:20 am
Hi there,
Is this within EE on your site or on the Stripe.com dashboard?
Are both of the registrations above on exactly the same event and ticket?
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imran nathani
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January 21, 2019 at 12:54 pm
Hey Tony, this is via the stripe.com dashboard. I contacted them first and they said when the information is coming over from my end the description is coming over as null.
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Tony
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January 21, 2019 at 2:25 pm
Ok, are they both on the same event?
Can you link me to the event so I can take a look?
The description is pulled from the page using JavaScript so if there’s an error on the page it will prevent the JS from working, although that would usually cause more issues than just the description field.
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imran nathani
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January 22, 2019 at 12:40 am
It has happened with 2 events now.
Earlier it didn’t display with this event:
https://ichallengediabetes.org/events/horne-lake-leadership-development-retreat/
The error today was with this event:
https://ichallengediabetes.org/events/sports-camp-with-the-pros-sarnia/
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Tony
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January 22, 2019 at 3:34 am
Looking over those events those events and attempting to pay, the description field is set for me.
If you go to Event Espresso -> Payment methods -> Logs (tab)
You’ll find log entries from when payments are made, search for the transaction ID that is assigned to the registration and you should have at least 3 entries for each Stripe payment made.
Click on the log ID on the left (not the TXN ID on the right) to view individual log entries.
You’re looking for the ‘Stripe Charge’ log and you should see the description set there – https://monosnap.com/file/8yXgwDa53rx6gDODLcS1ttVh9ry2yF
Do you see the description set there?
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imran nathani
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January 23, 2019 at 7:58 pm
No description there on either of the 2 transactions.
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Tony
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January 24, 2019 at 5:22 am
The only way I can think of that happening is if there’s a JS error being thrown on the page that prevents the description updating on the page, however, whenever I test on your site I don’t get an error.
Have you removed details from those logs? The reason I ask is there’s a missing card object from the log. Between captured and created is usually the payment source, like this – https://monosnap.com/file/Cbe9pTsSnOKdftTrevLqtkPALnrrQW
Your logs don’t have that and I’m wondering if that’s a clue?
Which payment source do these users show in the Stripe logs? I don’t need to see any details, I just want to know what the logs are different.
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