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Status Still Saying Pending after Successful Transaction

Posted: February 8, 2016 at 6:17 am

Viewing 8 reply threads


Rhema South

February 8, 2016 at 6:17 am

Hi

We have never had any problems with this plugin for over a year. Just a few days ago we purchased the developers license so we could use the license on more than one site. After installing the plugin on our new conference site. We did a few live testing purchases and the transactions went off the credit cards, registered at the Third Party pay gateway (Payfast) but the website is still saying incomplete and payment pending. Please can you assist me asap. Registrations are already open and attendees are getting this response even after they have paid. Please can you assist me.

Using:
EE4
Pafast Gateway
Latedt Version of Wp
PHP 5.4


Lorenzo Orlando Caum

  • Support Staff

February 8, 2016 at 7:34 am

Hello,

Your support license would not change the ability to successfully accept payments. Were you previously using Payfast for your project?

Have there been any other changes on the site?


Lorenzo


Rhema South

February 8, 2016 at 7:52 am

Hi There

Yes we have been using EE4 for over a year on the one site. This was an istall on a new site. No changes have been made. The funny thing is that this now has happen to both the old site and the new site using EE4. No changes. I spoke to the hosting and the paygate way guys (payfast) and they all confirm its ok on their site.

This is the response i got from the hosting company:

Please look at the error in the error log:

[08-Feb-2016 08:11:55 UTC] PHP Fatal error: Call to a member function amount() on a non-object in /home/cjnmrprx/public_html/wp-content/plugins/event-espresso-core-reg/payment_methods/Payfast/EEG_Payfast.gateway.php on line 167

More specifically, this part: /home/cjnmrprx/public_html/wp-content/plugins/event-espresso-core-reg/payment_methods/Payfast/EEG_Payfast.gateway.php on line 167

The error is with your plugin.

———–
Please can you advise me?


Lorenzo Orlando Caum

  • Support Staff

February 8, 2016 at 8:15 am

Hi,

Could you ask Payfast to re-test their payment method with a current version of Event Espresso?

The core project can be found here:

https://github.com/eventespresso/event-espresso-core


Lorenzo


Rhema South

February 9, 2016 at 2:55 am

I Sent it to them. I’m waiting for a reply.


Tony

  • Support Staff

February 9, 2016 at 3:21 am

Hi Rhema,

Can you let us know which version of EE4 are you running please?


Rhema South

February 9, 2016 at 3:26 am

Event Espresso – 4.8.32.p

I hope this helps.


Rhema South

February 9, 2016 at 6:58 am

Hi There
Payfast have seem to have fixed the problem or had a workaround to resolve the issue. Here is their responce:

Hi Marlon

It’s a pleasure, glad it is all sorted. One of the methods was throwing a 500 error, which is strange as it is not doing this on our test site. I have changed the method so that it no longer does this.

Let me know what you think?


Josh

  • Support Staff

February 9, 2016 at 10:55 am

It sounds like they had to make their code a bit more defensive is all.

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