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Travel Greenest
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March 31, 2014 at 11:21 pm
I’m on EE4. A customer paid for a ticket via Paypal. I got an email from PP way before getting any notice from EE. Then the customer contacted me, asking why their statement was showing that they hadn’t paid, when PP notified them as well that their payment went through. When I looked into it, I found that I have to manually change their status to approved. How do I change this, so that when they make a payment they get a receipt showing they’ve paid, and I don’t have to do it manually? I don’t see where to do this.
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Dean
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April 1, 2014 at 1:57 am
Hi,
Once payment is confirmed they should be automatically changed to Approved.
What version of Event Espresso 4 are you using?
Have you been using PayPal previously and therefore have you set up the IPN?
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Travel Greenest
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April 1, 2014 at 10:51 am
I’m using 4.1.10.
As I described, I’m getting notifications from PP. But EE4 isn’t changing the status to approved when the payment is accepted by PP and they send notice of the payment to me.
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Lorenzo Orlando Caum
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April 1, 2014 at 11:02 am
Hello,
This relies on the PayPal Instant Payment Notification to update the order information:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
Do you know if that is enabled?
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Lorenzo
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