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Erick
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May 12, 2015 at 8:04 am
I am using WordPress 4.2.2 w/Event Espresso 4.6.25.p
In my registration form I use both Question Groups for the Personal Information and Address Information that are standard in EE4. When someone registers the state field is there but it isn’t a drop down to choose the state. When the form is submitted it removes what is typed in and it puts UNKNOWN in the state information for the contact. Any ideas on how this can be fixed?
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Lorenzo Orlando Caum
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May 12, 2015 at 8:26 am
Hi Erick, thanks for getting started on troubleshooting. Could you provide a link to any event on your site. We would like to see if the state field is appearing during registration checkout.
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Lorenzo
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Erick
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May 12, 2015 at 8:39 am
Lorenzo,
That is the first thing I checked – both front & back end. Even if I do the registration as an admin on the back end it comes up UNKNOWN.
Here is a link to an event: http://7foxtrot.com/events/texas-chl-course-4515/
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Lorenzo Orlando Caum
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May 12, 2015 at 8:57 am
Hi it appears to be a text input and it should be a dropdown field.
Could you go to Event Espresso –> General Settings –> Countries. Then select United States. Are the states for the United States enabled (right side of screen)?
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Lorenzo
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Erick
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May 12, 2015 at 9:05 am
Lorenzo, thank for the quick response. Yes it is selected as US and for the drop down. In my Event Espresso – Edit Question # 7 (State field) it says:
Question Type Text
This field cannot be changed because there are currently answers for this question in the database
It appears that it was set for Text when I first installed EE4. I didn’t even know I could change it.
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Lorenzo Orlando Caum
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May 12, 2015 at 9:37 am
Hi Erick, we’ll need to confirm that it wasn’t replaced and we can switch it via the database if needed.
Could you create and share a temporary login via this link so we can take a look?
https://eventespresso.com/send-login-details/
One more question, please let us know if this was previously working and recently stopped working with recent changes on your site.
Thanks!
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Lorenzo
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Erick
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May 12, 2015 at 9:52 am
Sent.
It has never worked.
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Lorenzo Orlando Caum
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May 12, 2015 at 12:03 pm
Hi Erick,
I’ve received your temporary login and just replied! I’ll be sending updates directly to the email that you submitted the form with. Please go ahead and respond directly to those email messages. Thanks!
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Lorenzo
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Erick
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May 12, 2015 at 12:03 pm
Will do.
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