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Red Rubber Media
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April 23, 2015 at 12:28 pm
Customizing a ticket in EE3. The shortcodes are in the index.php file, but the data is not showing up on the ticket.
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Josh
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April 23, 2015 at 7:51 pm
Hi there,
Can you post the section of the ticket template in a gist or a pastebin and then post a link here? This will help us know exactly what was added to the template so we can troubleshoot.
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Red Rubber Media
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April 23, 2015 at 11:49 pm
The PHP code?
http://pastebin.com/mnq9pn7q
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Josh
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April 24, 2015 at 11:15 am
Hi there,
This looks like the default template code, however is anything on the registration form template customized? It may help to troubleshoot if you can post a link to the registration page.
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Red Rubber Media
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April 24, 2015 at 11:29 am
The site is in development. Can add you as a subscriber so you can take a look. Can you send me a private email?
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Red Rubber Media
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April 27, 2015 at 3:32 pm
Can someone please respond? Please email me privately.
Thanks!
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This reply was modified 9 years, 7 months ago by
 Jonathan Wilson. Reason: Removed email address. Added it to a note that support team can see
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Jonathan Wilson
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April 27, 2015 at 3:37 pm
Hi,
You can send us log in details through the form on this page: https://eventespresso.com/send-login-details/
?
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
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Red Rubber Media
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April 27, 2015 at 4:49 pm
Done.
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Josh
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April 28, 2015 at 9:28 am
Hi there,
I suspect the caching you have set up may be causing the errors. Specifically the Database Cache and Object Cache. You can disable these by going to W3TC General settings and uncheck the “Enable” boxes for Database Cache and Object Cache.
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Red Rubber Media
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April 28, 2015 at 10:15 am
Disabled both. That DID NOT work.
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Josh
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April 28, 2015 at 10:35 am
You’ll need to re-register now that the caching is turned off.
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Red Rubber Media
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April 28, 2015 at 11:11 am
What do you mean,.. Re-register?
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Josh
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April 28, 2015 at 1:03 pm
If you’re trying a ticket that was registered for while caching was turned on, the registration record will not have the missing information. A new registration should be tested to see if the caching affected this.
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Red Rubber Media
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April 28, 2015 at 1:12 pm
That did it. Thank you!
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Red Rubber Media
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April 28, 2015 at 1:13 pm
ALTHOUGH,… the date is still missing. =(
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Red Rubber Media
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April 28, 2015 at 1:27 pm
No. Double checked the php template. Everything is fine, there. But the [start_date] is still not showing.
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Red Rubber Media
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April 28, 2015 at 5:28 pm
Ran a test transaction. The start date appeared. You can consider this resolved. Thank you.
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