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nsantossilva
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May 20, 2014 at 8:48 am
Hello,
I have notice that in the detail of the the ticket the date of start and ending of tickets is always the data that you last changed the event, is this s bug?
https://www.evernote.com/shard/s114/sh/38ddeaed-0799-40d7-8efe-c8162f240277/109142388762ed843a5459035c21ff29
Thanks
Nuno
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Lorenzo Orlando Caum
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May 20, 2014 at 9:00 am
Hi Nuno,
This could happen in older versions of Event Espresso 4. Are you running version 4.2.4?
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Lorenzo
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nsantossilva
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May 20, 2014 at 9:02 am
Hi Lorenzo,
Thanks for your reply, yes i am running 4.2.4
Nuno
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Lorenzo Orlando Caum
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May 20, 2014 at 9:19 am
Hello,
Could you try adjusting the datetime again for any event? Also, is the time that is appearing your local time?
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Lorenzo
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nsantossilva
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May 20, 2014 at 9:22 am
Hello,
I have done that and yes is the local time
Nuno
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Lorenzo Orlando Caum
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May 20, 2014 at 11:54 am
What do you have set in your time format in WordPress General settings?
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Lorenzo
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nsantossilva
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May 20, 2014 at 12:45 pm
The time is set to Lisbon.
Witch is where i am
Nuno
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Lorenzo Orlando Caum
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May 20, 2014 at 2:11 pm
Could you let us know what is being used for the time format?
http://cl.ly/image/362Z082x242G
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Lorenzo
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nsantossilva
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May 20, 2014 at 3:20 pm
Hi here goes
https://www.evernote.com/shard/s114/sh/e3147a25-0074-48ab-bbb3-93369c488a83/5eae49f3c2842617ac503d44199db3bc
Nuno
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Lorenzo Orlando Caum
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May 21, 2014 at 10:29 am
Hi there,
Could you please create a temporary WordPress admin login so I can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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nsantossilva
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May 22, 2014 at 2:57 am
Hi Lorenzo,
I have send what you have asked
Nuno
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nsantossilva
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May 22, 2014 at 3:13 am
Hello,
Forgot to tell you the event that is on as the ID 3752
thanks
Nuno
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Tony
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May 22, 2014 at 4:25 am
Hi Nuno,
Within WordPress General Settings change the date Format from ‘j F, Y’ to ‘j F Y’ (notice the comma is removed)
Then update the settings and view the event once more. You may also need to Edit the event (making no changes) and update.
PHP has issues with parsing that time format which then cause compatibility issues within Event Espresso which causes your local time to be displayed. Oddly enough, removing the comma stops this issue and should cause the dates to be correctly displayed.
The latest versions of Event Espresso will not actually let you set that date format, I’m guessing that format was set BEFORE EE was installed/activated?
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nsantossilva
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May 22, 2014 at 4:35 am
Hi Tony,
Thanks for your help, done the change and now everything seems to be ok.
Once again thanks for the help
Nuno
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