Support

September 15, 2020 at 2:20 pm

Hi there,

I’m assuming you mean this:

https://wpgateways.com/products/square-gateway-event-espresso/

Is that correct?

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Payment methods in Event Espresso take over control of the process and the messages triggering rely on the payment method calling them. This likely means you’ll need to contact WP Gateways and have them investigate this further as it’s not one of our payment methods.

However, if you can add the screenshots here I’ll take a look:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

September 15, 2020 at 2:30 pm

OK, add this plugin to the site: https://en-gb.wordpress.org/plugins/wp-crontrol/

Then go to Tools -> Cron Events

Search for AHEE__EE_Messages_Scheduler on that page, do you see 3 jobs?

AHEE__EE_Messages_Scheduler__generation
AHEE__EE_Messages_Scheduler__sending
AHEE__EE_Messages_Scheduler__cleanup

September 17, 2020 at 11:49 am

Also, the messages shown in your screenshot above are they still waiting to generate?

September 18, 2020 at 12:41 am

Yes the messages are still waiting to generate, the only new add-on was the Square Up Gateway.

Ok, then temporarily disable that plugin on the site and check site health again to see if the errors above are then removed.

You think this could be due the host server? should I change the host?

It’s too early to say yet, who is your host?

Square Up Gateway support replied back stating that the plugin has nothing to Dao rather accepting money then informing EE to generate the notifications.

Yeah, that’s what I said above.

The payment method controls the payment process and tells EE to trigger messages, if thay does happen you don’t get messages. However your issue is the loop back request failing which is what works messages through the queue.

September 21, 2020 at 10:43 am

Still these errors are coming back and forth.

Which errors?

EE isn’t throwing an error, the messages aren’t working because WP_Cron isn’t working on your site. Basically the jobs that run the message queue aren’t firing because WP_Cron isn’t calling them.

I can take a look at your site and see if anything stands out if preferred?

Note we generally required a support token to work directly on the site but I can take a quick look and see if there’s anything obviously if you send login details using this form:

https://eventespresso.com/send-login-details/

September 21, 2020 at 4:05 pm

I’ve just had some time to log in and take a look but your site does not have any messages sitting waiting in the queue, did you fix this yourself?

Loopback requests are still failing on your site intermittently that will be why your messages are sometimes sitting in the queue and then working at other times.

September 22, 2020 at 2:32 am

I don’t have any experience with Clean Talk Anti spam plug-in so I can’t say.

I will say, that it is generally better to stick with a single ‘security’/spam/etc plugin rather the multiple as they can conflict with each other.

September 28, 2020 at 6:16 am

You’re most welcome and the same to you.

If you have any further questions just let us know.