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unifeyed
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March 15, 2018 at 8:22 am
I am having a similar issue. I have all the items selected, but the fields are not being sent via email. Here is what I have selected
http://prntscr.com/irl6fp but the only items we receive are the Referral Questions
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unifeyed
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March 15, 2018 at 10:43 am
I am having a similar issue. I have all the items selected, but the fields are not being sent via email. Here is what I have selected
http://prntscr.com/irl6fp but the only items we receive are the Referral Questions
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Tony
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March 15, 2018 at 10:49 am
Hi there,
‘Organisation Information’ looks like the the system question group ‘Address information’ that has been renamed.
What fields do you have in that question group?
If you are using the standard fields from that group they have their own shortcodes and do not show up in the emails unless you add their specific shortcodes, unlike your ‘Referal question’ group which will have its own custom questions that are all looped over and output in the email.
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unifeyed
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March 15, 2018 at 11:00 am
Yes, we did rename the Address Information. The fields in that are the following:
Organization Name
Phone #
Address
Address 2
City
Country
Zip
Where would I obtain the shortcode?
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Tony
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March 16, 2018 at 12:46 pm
Is Organization name a custom question?
The system questions in address have their own shortcodes, go to:
Event Espresso -> Messages -> Default message templates -> Registration Approved -> Registrant
(See https://eventespresso.com/wiki/messages-system-working-with-message-contexts/)
Each of the sections have a icon, if you click that you’ll see a list of all available shortcodes – http://take.ms/U2vKc
You’ll also find a full list of message shortcodes in the help section (top right of the page)
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