Support

October 8, 2014 at 7:55 am

Hi Alexander,

Looking at the site I can see a couple of issues.

When you see the ‘Nothing in your event queue’ message is that from using this link? http://take.ms/kKVre

If so that link is for EE3 /event-registration/?ee=3 notice the ‘?ee=3’, that was used in EE3 to pass the event_id to the event-registration page to display the correct event.

Within EE4 you need to use the ticket selector to pass this information to the event-registration page. Try using the ESPRESSO_TICKET_SELECTOR shortcode such as:

[ESPRESSO_TICKET_SELECTOR event_id=”your_event_id”]

However, when viewing your site and navigating to:

http://xn--rc-kka.dk/events/
http://xn--rc-kka.dk/events/oerc-2015/

Very little information is displayed, which likely means your themes archive.php (or index.php) and single.php file calls very little information (as EE4 uses your theme) there are a couple of ways to fix this, are you currently using a child theme?

October 8, 2014 at 8:20 am

That URL resolves to

http://xn--rc-kka.dk/event-registration/

If you edit that page you’ll find it contains [ESPRESSO_CHECKOUT]

With EE4 that page does not list all of your events, by default this link does:

http://xn--rc-kka.dk/events/

Can you test something please?

Create a new page, place only [ESPRESSO_EVENTS] on that page and post the link to that page here so we can view it please.

October 8, 2014 at 8:41 am

Ok, now swap the [ESPRESSO_EVENTS] shortcode for this:

[ESPRESSO_TICKET_SELECTOR event_id=963]

963 should be the ID of your event to check go to Event Espresso -> Events. Check the ID column next to your event.

The reason you can not register is due to your sites theme, you may need to create a child theme for style EE4 events correctly and pulling in all of the information.

However I’d like to be sure EE4 is functioning correctly first, which is why we are running through these steps.

October 8, 2014 at 10:41 am

We can help setup a child theme if you purchase a Support Token

However the strange part is that even when themes do strange things (as they commonly do) the ESPRESSO_TICKET_SELECTOR shortcode should work.

Would it be possible for me to take a look at the install and see if I can see anything obvious? If so please send temporary login details using this form:

https://eventespresso.com/send-login-details/

October 8, 2014 at 12:10 pm

Hi Alexander,

I can clarify that you do not need to purchase a support token to get support for Event Espresso. Customizing child themes and styling is outside the scope of Event Espresso support (Themeing is actually a theme customization, and some theme shops can help with that).

We’d like to rule out whether it’s the theme that’s causing the errors that you are reporting. Can you follow these troubleshooting steps to rule out the theme?

1) You install the theme test drive plugin
2) Go to Appearance > Theme Test drive and set it to test the Twentyfourteen theme
3) While logged in as admin, you test a registration.

October 9, 2014 at 6:27 am

I’d like to run some troubleshooting on the site which would involve disabling plugins, switching the theme and enabling WP_Debug to see if we can find the cause for this.

Could you create a full site backup (just to be safe) and enable WP_Debug or provide FTP details (again using this form) so that I can enable/disable this when needed.

October 9, 2014 at 6:51 am

If you like to put the site into maintenance mode I would recommend installing a plugin such as WP Maintenance Mode and using that display any messages you would like to your sites visitors. This would be active across the full site and displayed to all non-logged in users.

I’ll investigate this further as soon as you are ready.

October 9, 2014 at 8:09 am

You could download the files from http://translate.eventespresso.com

Rename the file to event_espresso-*locale*.mo

Then place that file within wp-content/uploads/espresso/languages/

Have you set your locale within General Settings?

October 9, 2014 at 9:58 am

I did not alter the registrations within the event, have you restored a backup at all?

Where those registrations from EE3 or EE4?

October 9, 2014 at 10:01 am

What is the registration status for those attendees?

When you upgraded to EE4, did you not migrate the data over?

October 9, 2014 at 10:07 am

What is the registration status for those attendee within EE3?

If you view the attendee list within EE3, you’ll find a ‘status’ column, what icon is displayed for the missing attendees? – http://take.ms/KfE5Z

October 9, 2014 at 10:25 am

Hmm, then I’m not sure why those attendee have not transferred over.

Unfortunately you can not export attendees from EE3 and import them to EE4, this would need to be done manually by creating the registrations with the same details used in EE3.

The other option is to completely remove EE4 and re-migrate to see if it migrates those attendees correctly this time. However that will depend on why they did not migrate originally.

October 9, 2014 at 12:02 pm

Hi,

This can be used to show a list of attendees in Event Espresso 4:

https://gist.github.com/joshfeck/55f20059953119b46b34

It can go into your child theme’s functions.php file or a site specific plugin (https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/)

This line of CSS can be used to hide the show details area of the ticket selector:

.display-tckt-slctr-tkt-details.display-the-hidden.lt-grey-text.smaller-text {display:none;}

—
Lorenzo

October 9, 2014 at 1:01 pm

Please update the default notification settings so that I’m NOT automatically subscribed to splits of my topics.