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Smart Robbie
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December 3, 2015 at 6:28 am
Hi, I typed in some extra sentences in the message email body for the alerts.
in the back end it reads right, but when I get the email there are random spaces in words
e.g. this sentance looks fine in the backend but when emailed there is a space in ‘about’ – ‘abou t’ – see below:
Please be sure to contact us via email if you have any questions abou t your child’s enrolment.
this happens in a few spots, any way to get rid of these random spaces?
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Lorenzo Orlando Caum
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December 3, 2015 at 7:13 am
Hello,
That isn’t intentional. Are the spacing issues happening with just the areas that were edited or is it in random areas of the email?
—
Lorenzo
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Smart Robbie
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December 3, 2015 at 6:48 pm
it is in the next text that I have added, dont think I have noticed else where.
see below screen shots of the back end looking fine, but when emailed several spaces in words appeared – highlighted in yellow. I tested it with someone elses email and it happens too.
http://www.screencast.com/t/kosk7kWDGbbG
http://www.screencast.com/t/YDRO3faiF
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Josh
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December 4, 2015 at 6:04 am
Hi there Smart Robbie,
Can you switch to the Text tab of the editor? This way you’ll be able to check for any tags or event something like a , which would not appear in the Visual editor mode.
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Smart Robbie
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December 4, 2015 at 6:16 am
hi, nothing like spaces at all in the text tab.
see screen shot:
http://www.screencast.com/t/9arsEvyl
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Josh
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December 4, 2015 at 6:20 am
Thanks for checking. If you add the word “about” to a page on your website, does a space appear there? Also, does the space appear when you view the preview?
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Smart Robbie
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December 4, 2015 at 6:44 am
Hi
No only appears in the email when received (eg in outlook or
Gmail)
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Josh
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December 4, 2015 at 7:13 am
Can you post the entire contents of the message section into a pastebin or gist, then link to it here, so we can investigate further?
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