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citedms
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August 4, 2017 at 4:18 am
Hello,
We are running EE4 with the InfusionSoft addon on a client website. We’ve taken lots of registrations and transactions successfully already.
Transactions are handled by a Sage Pay gateway, and the InfusionSoft addon is used to sync registrations through to InfusionSoft as orders attached to contacts.
For the most part, this has been working perfectly fine and we can see associated orders in InfusionSoft. However, recently some registrations have failed to sync through to InfusionSoft at all. About 10 of around 800 transactions have failed to sync through so far, so it’s very intermittent.
Is there a reason this might be happening, or a way to investigate? Error logs on the server don’t have anything related as of yet. For now we have avoided turning EE’s logging on as it is a production website and we’d like to avoid the security risk of leaving those logs turned on for a long period (as we’re not sure when the issue will occur again).
Many thanks.
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Josh
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August 4, 2017 at 1:10 pm
Hi there,
You could try activating WP_DEBUG and set it so it logs errors only (doesn’t display). You make this edit to the wp-config.php file where it sets WP_DEBUG:
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
}
Then you can check the log file at wp-content/debug.log
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
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citedms
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August 9, 2017 at 3:52 am
Thanks Josh,
We’ve turned that on for now, but there haven’t been any missing orders for a few days – just concerned when this might happen again. Are there any other logs we can look at that might help, or any other reasons this might be?
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Josh
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August 9, 2017 at 10:46 am
If the registrations involve making payments you can check the payment logs in Event Espresso > Payment Methods > Logs. Each transaction will have several log items. If the missing orders had some issues during the payment process there may be some error messages in the logs there.
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