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KvB2018
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March 16, 2018 at 9:26 am
We have e problem the we sold more tickets than we have in stock.
please look at the screenshot: https://www.dropbox.com/s/26n98dbu1zk0s7q/screenshot.png?dl=0
Our default registration status is “approved”. We use Paypal and klarna via quickpay. the quickpay gateway give no payment staus back to event espresso thats the reason we changed the default registration status. is this the problem?
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Josh
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March 16, 2018 at 11:24 am
That sounds like the reason. The klarna via quickpay gateway would be best fixed so that it gives the payment status back to Event Espresso. Can you reach out to the developer of that gateway and ask them to fix the gateway?
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KvB2018
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March 16, 2018 at 11:30 am
ok the event limit and ticket qty looking good? there is no wrong configuration?
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Josh
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March 16, 2018 at 11:37 am
The screenshot shows the limits were exceeded, it does not show there’s anything wrong with the configuration.
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KvB2018
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March 16, 2018 at 11:39 am
ok, but there a more tickets sold than we have set as limit
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Josh
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March 16, 2018 at 12:03 pm
You’ll need to use a payment gateway that gives the payment status back quickly to avoid that from happening.
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KvB2018
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March 16, 2018 at 12:24 pm
ok we deactivated quickpay and only have paypal activated i hope that solved the problem
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Josh
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March 16, 2018 at 1:39 pm
PayPal Express or PayPal Standard?
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KvB2018
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March 16, 2018 at 2:24 pm
standard
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Tony
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March 19, 2018 at 4:15 am
Hi there,
We recommend switching away from PayPal Standard and start using PayPal Express as its more reliable. You can use the same account type but need different credentials than standard, we have a guide to switching here:
https://eventespresso.com/wiki/paypal-standard-payment-gateway/#switch
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