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Site now live but cannot update due to wrong url attached to the license.

Posted: March 10, 2014 at 3:33 pm

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Micah Kritzman

March 10, 2014 at 3:33 pm

I developed a website for my client and had it on my server. Now that the website is live on the clients domain, we can no longer update the software.

I checked the Event Espresso website and I need to pay $10 to change the url? Really? As a developer I should be able to build this thing then change the licensed domain once I bring the site live.

I request that you make this change for our license from http://jbsf.websperations.com to http://www.jbsf.org.

Micah


Jonathan Wilson

March 10, 2014 at 3:42 pm

Hi Micah,

I have reset your license key. Please remove the key from the field in your Event Espresso General Settings, save the blank field, then reenter the key and save again.

Let us know if you have any issues.


Micah Kritzman

March 10, 2014 at 3:51 pm

Thank you for the prompt support. The domain concern has been resolved.

Have a great day!

Micah


Micah Kritzman

March 11, 2014 at 11:53 am

FYI, I just posted a 5 star review in the WordPress Plugin page.

Thanks again.

Micah

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