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Evan Zelig
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October 2, 2013 at 3:15 pm
I switched my site over to have my Admin and Event Espresso pages as SSL functions; however when I am trying to update my License now with the update it is telling me that I can only have my site key operating on one domain (which I do). Any way to correct this error without having to remove the SSL?
Evan
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Dean
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October 3, 2013 at 1:27 am
I’ve reset the key. Please remove (cut) it from your General Settings and save the options. Add it back and re-save. If the problem remains in 24 hours please contact us.
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Evan Zelig
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October 3, 2013 at 3:43 pm
Problem is remaining. Site key was reset, but it is the exact same code and key. Nothing seems different and it is still not letting me update.
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Sidney Harrell
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October 3, 2013 at 4:54 pm
It can take up to 24 hours for the update engine to recheck the key. If you want to speed up the process, you can delete the “external_updates-event-espresso” option from the wp_options table.
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Evan Zelig
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October 5, 2013 at 12:21 pm
It has been more than 24 hours and it is still not working. I also deleted the option from the tables and it doesn’t seem to be any different.
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Evan Zelig
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October 6, 2013 at 10:25 am
I am still not able to update Event Espresso. It is telling me that it is only for one domain, which I have. It is telling me the site license is not valid. It has previously been reset with no correction. Thank you
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Dean
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October 7, 2013 at 4:57 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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Dean
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October 8, 2013 at 3:27 am
Thanks,
Not sure what is happening there. I recreated a new key and added that and it seems to be working fine now. Please advise us if that situation changes.
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