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Jeff McEntarfer
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January 15, 2014 at 10:10 am
Hello, I know this seems to be common, but I wasn’t sure how else to request a key reset. I’m getting the dreaded “You have the correct Site License Key for Espresso Social but your current membership access only allows for automatic upgrades on one domain” message, which I do only have it on one domain. I’ve had this issue before so I believe I just need a key reset, but when I went to request one it was asking me to purchase it. My domain is: megafootballcamps.com
Can you please reset my key. Thank you!
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Josh
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January 15, 2014 at 10:34 am
Hi there,
The key has been reset. Please be sure to check that there is no longer an API key entered at localhost/megafootwall.
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Jeff McEntarfer
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January 15, 2014 at 10:59 am
Thank you … that seemed to work on all of the EE plugins except the member add-on for some reason. I was able to auto update my others, but am now getting this message for the member add-on: “There is a new version of Espresso Members available. View What’s New with version 1.9.8. You need a valid Site License Key to enable automatic upgrades. The key you have entered is invalid or expired.”
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Garth
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January 15, 2014 at 11:35 am
Hi Jeff,
After a quick look at your account, I don’t see that you have access to the member’s add-on updates. If you purchased access and that’s an error please contact the sales department https://eventespresso.com/contact/ and they’ll help get it figured out so that you can get those updates.
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Jeff McEntarfer
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January 15, 2014 at 1:04 pm
Thank you Garth … I found my receipt for the add-on purchase for the members. I’ll contact sales. Thank you for your help … I’ll respond back here when it’s resolved if that is helpful.
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Dean
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January 16, 2014 at 1:20 am
Hi Jeff,
Yes, please do comment here once it is resolved, that will help us as we can close the forum thread down. Thanks!
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Jeff McEntarfer
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January 16, 2014 at 3:17 pm
This issue has now been resolved! Thank you all for your help.
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