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bizcat
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September 26, 2018 at 12:07 am
Hi Support,
When I tried to edit event details it shows lock symbol and I am unable change date, time and price of that event.
When I over on it says the “The ticket was automatically lock because it has sold quantity and price was modified.(I have purchased that event before for payment testing purpose.)
So please let me know how I can change event price and date now? This happens with my five to six event.
You already have my site link and login details.
Thanks
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Tony
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September 26, 2018 at 4:08 am
Hi there,
Once you have registrations on a ticket, you can’t change the price of that specific ticket, the reason for this is to maintain the relationships between the price, ticket and registrations.
For example, if you set your ticket to $10 and people register onto it, then EE allows you to edit the price on that ticket to $20… the registrations made before the price change are still linked to the ticket and now show an amount owing of $20.
To prevent that what EE will do if you edit the price of a ticket with registrations assigned to it, it will ‘lock’ the original ticket and create a new ticket using the new settings you just input in the ticket.
So on your event, what tickets do you have currently? Can you add a screenshot that shows you ticket section?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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