Support

November 7, 2017 at 11:03 am

Hi there,

We have shortcodes for those already 🙂

Go to Event Espresso -> Messages -> Default Message Templates -> Registration Approved -> Registrant.

Now you are editing the email sent to the user when they are approved (which happens automatically when they pay).

Each sections has various shortcodes available for use, if you click the icon you can view the shortcodes available – http://take.ms/VKhNt

For your questions you need the [RECIPIENT_ANSWER_*] shortcode.

You add the ‘Question text’ for your question to the end of that shortcode, between the * and ]. So if you have the question ‘Staying for dinner?’ your shortcode would be:

[RECIPIENT_ANSWER_*Staying for dinner?]

Is that what you are looking for?

November 7, 2017 at 1:50 pm

You should have both.

[PRIMARY_REGISTRANT_ANSWER_*] pulls the answer from the primary registrant, that means if you have 4 tickets each asking that question, they would all show whatever the primary registrant answered rather than each individual’s answer.

[RECIPIENT_ANSWER_*] pulls the details for the specific recipient the message system is generating that message for, so if you have 4 tickets, each recipients answer is used for their own message.

If you don’t see the recipient answer shortcode in the list can you post a screenshot of the page you are on, please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

November 7, 2017 at 4:11 pm

In this case it would help to see the event’s registration form in order to know for sure which shortcode will do what you want to do. May I ask can you post a link to the event so we can take a look at its registration form?

November 8, 2017 at 7:31 am

Ok so right now there’s a billing contact for each registration. Is that what you really want or do you want one set of billing contact information for only the first attendee?

As it stands now, you’ll use these shortcodes to print the info into the each registrants’s registration approved email:

[RECIPIENT_ANSWER_* Billing Contact Name]
[RECIPIENT_ANSWER_* Billing Contact Email Address]
[RECIPIENT_ANSWER_* Billing Phone Number]

It also depends on which email template you’re working with. For example the above shortcodes can be placed into the Main Content section of the Email Registration Approved Template (for Registrant Recipient).

November 8, 2017 at 8:33 am

What you can do is you go into the event editor, then scroll down to the
Questions for Additional Registrants box
then you uncheck the box next to Organization. Then you click the Update button.

November 8, 2017 at 8:54 am

You’ll make a new question group and name it Billing Information, then you’ll remove (uncheck) the billing related questions from the organization group. Then save. Then you edit the Billing Information group and add the billing related to that group.

Then after you save these changes, you go to edit the event, scroll to Questions for Primary Registration, and check the box next to Billing information.