This would be extremely useful for us, so we can have an internal page for employees that tallies this information.
Is there a way to tweak this snippet to include the archived tickets? Or is there perhaps another modification we have in place that is preventing the archived tickets from being included?
The EE models are pretty awesome (and no, I didn’t write them 😉 ), you can pull pretty much any data you need from most of the objects without much difficulty.
Once you figure out how one of the models works you can work with them all.
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