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Katy Schroeder
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February 13, 2014 at 6:10 pm
Hi,
I’m trying to use the shortcode for ticket selector on a page and the following is showing up – Why? Help!
General Admission – Child
id=”display-tckt-slctr-tkt-details-1479-28″
class=”display-tckt-slctr-tkt-details display-the-hidden lt-grey-text smaller-text hide-if-no-js”
rel=”tckt-slctr-tkt-details-1479-28″
title=”click to show additional ticket details”
>
show details +
id=”hide-tckt-slctr-tkt-details-1479-28″
class=”hide-tckt-slctr-tkt-details hide-the-displayed lt-grey-text smaller-text hide-if-no-js”
rel=”tckt-slctr-tkt-details-1479-28″
title=”click to hide additional ticket details”
style=”display:none;”
>
hide details –
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Dean
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February 14, 2014 at 1:18 am
Hi Katy,
I moved this topic to it’s own thread as the issue does not exactly match the original posters issue.
Can you please provide a link to the page where this is occurring?
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Katy Schroeder
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February 14, 2014 at 10:25 am
http://vanperformingstars.com/seussicaljrtix/
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Josh
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February 14, 2014 at 10:39 am
Hi Katy,
This looks like an issue that the Themeforest theme is causing. Can you check with the theme’s support staff to see if there’s a way to disable the theme from filtering the content so that plugin shortcodes can be used? They may have an option or a filter that will override its default behavior.
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Katy Schroeder
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February 14, 2014 at 1:23 pm
Thanks I’ve contacted them, hopefully they can help. I’m also now not getting registrant information even though I have it selected that the info is required. I have spoken with registrants and they said they had to put the info in but I’m not receiveing it on my end?
This is a total nightmare. I would like to go back to the old version until the kinks are sorted out, but when I try to do that, there is info missing.
I’m lost.
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Dean
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February 17, 2014 at 3:45 am
Hi Katy,
When you say you are not receiving the information are you just not getting the emails or is the attendee data not in the dashboard (Registrations -> Overview)?
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