Support

December 27, 2017 at 11:01 am

Hi Deborah,

I’ll follow up with each of your questions below:

but I never received the ticket and I can’t figure out what is wrong.

There can be a delay between the time you register and when the emails are sent. You can remove the delay by going to Event Espresso > Messages > Settings, then set Generate and send all messages: to On the same request. Then you click Update.

I did see that the event was upcoming and not active, but I’m not sure how to change that or if that is the problem.

That’s not a problem. The event will become active on the day of the event. Until then the event is upcoming because it hasn’t started yet.

Also, I would like the page title to be Tickets, but because the page is an Event Espresso page I cannot change it.

The actual reason you can’t change it is because the theme has some code that makes the page display the custom post type label instead of the page title. They actually made a way possible to fix this. Here’s how:

You add this code into a functions file:

add_filter('primer_the_page_title', function($title){
    if (is_single() && get_post_type()== 'espresso_events'){
        $title = get_the_title();
    }
    return $title;
});

You can add the above to a functions plugin or into your WordPress theme’s functions.php file. The recommended approach is add the code to a functions plugin, then activate the plugin. This is because you will lose the changes if your WordPress theme gets an update.

The page is listing the author and today’s date at the top of the page which I need to remove and cannot figure out.

Those items are added by your WordPress theme. You can hide them by going to Appearance > Customize then add the following to the Additional CSS panel:

.espresso_events .entry-meta {
 display: none;
}

Is there a way to have my event description above the ticket selector pane?

Yes you can set the order of those items by changing Custom Display order setting in Event Espresso > Events > Templates.

Is there a way to have the checkout button say ‘check out’ instead of event registration?

The button doesn’t actually say “Event Registration”, but it does say “Proceed to Registration” when you’re viewing the cart. Before I share some specific instructions on how to change the text, may I ask can you confirm exactly which text you want to change?

Also, it appears that your site has the Multi Event Registration add-on activated, but as it stands right now there is only one event on the site. We recommend using the Multi Event Registration add-on only when there are multiple events. You’ll find that the checkout process is much simpler and easier to follow if the Multi Event Registration plugin is deactivated. Would you like to try testing the checkout with the Multi Event Registration deactivated, then we’ll discuss how to change the button text if need be?

I added a required question to the registration but when I go to checkout, the question is not there.

May I ask did you add the question to a question group, and is the question group activated for the event? In the event editor you activate the question group by checking the box next to the question group’s name.

I would like to have my terms and conditions on the ticket as well as part of the check out process.

We have a guide that shows how to add a “Terms and Conditions” agreement checkbox to the registration form that you can follow here:

https://eventespresso.com/wiki/how-to-require-attendees-to-agree-to-a-policy-before-being-allowed-to-register/

Then you can add the terms and conditions to the ticket by going to the ticket editor. The ticket editor is located in Event Espresso > Messages > Default Message Templates, then beside Ticket click on Edit.

And, I would like to have my logo and my sponsor’s logo on the ticket, can you please tell me how to do this?

The ticket editor has an Add Media button. You can upload files there and the ticket editor will add the logos to the Ticket’s HTML the same way it adds them to a WordPress page.

December 27, 2017 at 3:25 pm

Hi Deborah,

You’ll go in to edit the Ticket Notice email (In Event Espresso > Messages > Default Message Templates > Ticket Notice — Edit) as well as the other emails available to edit from that list. First, it helps to view the Main Content in Visual mode, then scroll down and you’ll find the Twitter and Google+ buttons. They’ll look like this in Visual Mode:

https://slack-files.com/T02SY781D-F8KQWM5U4-4ae0ea103b

You can remove those after you switch the editor to Text mode by clicking on the Text tab on the upper right corner of the editor. The html code you’ll be removing is highlighted in blue in this next screenshot:

https://slack-files.com/T02SY781D-F8KMP94RZ-1118009c7d

To help clarify a bit, this is the html code you’ll remove:

<a class="soc-btn tw" href="[CO_TWITTER_URL]">Twitter</a> <a class="soc-btn gp" href="[CO_GOOGLE_URL]">Google+</a>