Support

May 23, 2018 at 3:34 am

Hi there,

Can you link me to an event I can use to test a registration?

The above can happen for 2 reasons:

1 the user submitted the form really quickly after the page loaded.
2 the page was cached and so the timestamp was outside of the expected parameters.

I need to test a registration to check for either of those.

May 23, 2018 at 3:57 am

That’s a different site than the one linked to your support license, do you have another account linked to that site?

Also, are you 100% sure that error is thrown after payment? That site is using Stripe which uses a modal on the checkout page and then directs you to the thank you page, the code that throws that error is ran on the checkout page which loads before payment is made.

It would usually be thrown between the user selecting tickets and being directed to the checkout page.

May 23, 2018 at 4:27 am

You can check! Sorry… I’m used to write ticket on my private account… email arriving in the right inbox!

No problem, we just have to check for a valid support license 🙂

It’s difficulte to answer. When I proceeded my test… everything war working great.
My colleeges in Swiss German Part told me today that some problem were occurred.

Ok, so I can’t see any caching headers on the site but are you running any caching plugins? Or does your host run any server side page caching? (best to check with them if you are unsure as they’ll need to exclude EE from that caching for it to function correctly).

If caching is enabled it could be that the Swiss users hit the server at just the right time to trigger the error, then the cache cleared and so far that race condition hasn’t been met again yet.