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Sending wrong confirmation email

Posted: January 13, 2019 at 5:57 am

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WimX

January 13, 2019 at 5:57 am

When customers sign up for an event they get the text from the old registration email. We edited the registration email saved it and set it to applied it to this course but it just sends the old one. The invoice link is in it too and this doesn’t appear anywhere in the email.


Josh

  • Support Staff

January 15, 2019 at 8:41 am

Hi,

May I ask are you sure you’re looking at the email that’s being sent to the customers and not the email that’s sent to the event admin? Usually the Event Admin email is the one that gets the invoice link.

Also, is the option set to “Yes” for the “Send custom confirmation emails for this event?” setting above where you select the template?

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