|
Couples In Step
|
July 22, 2019 at 5:06 am
I’d like registrants to receive “registration approved” email once they’ve completed payment. Where do I set that up?
(registrants were receiving such an email at one time, no longer happening. No doubt something I turned off on my end… unable to easily/quickly find help in EE4 documentation).
|
|
Tony
|
July 22, 2019 at 7:05 am
Hi Irene,
Go to Event Espresso -> Message -> Default Message Templates.
Is the ‘Registration Approved’ message type listed there? (Note that you may have multiple pages of templates, click the arrows at the bottom to switch pages).
If not go to Event Espresso -> Messages -> Settings -> Email
If the ‘Registration Approved’ message type is in the inactive box on the right, drag it back to the active box on the left. If it is already in the active box, drag it to be inactive, wait a few seconds and drag it back to be active again.
Now check if the Registration Approved message is in the default message template list.
—
Next, when you have the Registration Approved message type listed, check that the ‘Edit Event Admin’ and ‘Edit Registration’ links are not greyed out (which means those contexts have been disabled).
They should look like this – https://monosnap.com/file/oZhGmbZtYfskgQonMFpyhyPCOmxF2s
Finally, those two links (open in new tabs if preferred) and check the ‘To’ fields for each of those contexts, what does it show?
|
|
Couples In Step
|
July 22, 2019 at 8:46 am
Registration approved message is listed in Event Espresso -> Message -> Default Message Templates.
‘Edit Event Admin’ and ‘Edit Registration’ links are not greyed out.
In Event Espresso – Editing Email Registration Approved Template (Event Admin Recipient) the “To” field reads this: [EVENT_AUTHOR_EMAIL]
In Event Espresso – Editing Email Registration Approved Template (Registrant Recipient) the “To” field reads this: [RECIPIENT_EMAIL]
|
|
Tony
|
July 22, 2019 at 11:53 am
Hmm, that’s all correct.
Can you see the registration approved emails in the activity log? (Event Espresso -> Messages -> Message activity) Do they show as being sent there?
Are you registrations still automatically updating to Approved but still no email is received?
|
|
Couples In Step
|
July 22, 2019 at 12:01 pm
I am trying to get ready for vacation and running into a time crunch. Back to you on this 1st of August.
|
|
Tony
|
July 22, 2019 at 12:05 pm
No problem.
If your thread closes automatically just open up a new thread letting us know and we’ll reopen this for you.
|
