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Elizabeth
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November 10, 2023 at 6:23 am
On mobile, when you click register for an event, there is an iframe for the details, price and qty. You cannot see the qty because you have to scroll over to see it. Many customers do not notice that and fail to select the qty. Is there a way to stack that info on top of each other instead of next to each other where it pushed the info off the iframe?
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Tony
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November 10, 2023 at 6:50 am
Hi there,
Can you link me to a page you are viewing so I can take a look? The ticket selector shouldn’t be loading within an iframe by default.
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Elizabeth
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November 10, 2023 at 8:25 am
Were you able to replicate it?
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Tony
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November 10, 2023 at 9:25 am
Did you send me a link to an event that I’ve missed somewhere?
Which page do I need to view this please?
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Elizabeth
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November 10, 2023 at 3:14 pm
I did : https://mmlawrenceville.com/calendar/ go to any event
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Rio
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November 10, 2023 at 4:06 pm
This happen depending on the theme and this can be resolved with custom css.
Can you go to your WP Dashboard -> Appearance -> Customize -> Additional CSS then add this code.
@media only screen and (max-width: 500px) {
.tkt-slctr-tbl-wrap-dv tr td {
padding: 0;
}
}
thanks
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Elizabeth
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November 11, 2023 at 8:57 am
Thanks, but it still have to scroll a little to see the qty dropdown.
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Rio
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November 12, 2023 at 6:09 pm
It could be relate to different screensize. Can you tell me your screen size and the event URL, so i can suggest ways to resolved it?
https://monosnap.com/file/10wuACJkEg6tw1bIVlPjejLwigL4Au
thanks
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