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Selected Registration Pending Payment not sent

Posted: June 14, 2023 at 12:49 pm

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bhesketh

June 14, 2023 at 12:49 pm

I created a template called Payment Pending e-Transfer and selected if for 2 events. I need this email send because it provides instructions for e-Transfer When I complete a test registration, the default email is sent instead. I am not sure what I did wrong.
You can try it on this page to register and receive the email.
https://hightempohockey.ca/events/hp-u-9-11/
password is HP U-9-11_Invite-only

I can provide login if needed.


Garth

  • Support Staff

June 14, 2023 at 1:56 pm

Edit your event and make sure that the new template is selected. Look at the Notifications panel in the event editor.


bhesketh

June 14, 2023 at 2:13 pm

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Tony

  • Support Staff

June 14, 2023 at 3:04 pm

Hi there,

I logged in to check this and it looks like you have edited the ‘Event Admin’ context and are now checking the message sent to the primary registrant for your customizations. The custom template is being triggered but your custom text is in the event admin message.

Event message template has multiple ‘contexts’ in which they are used, for example, the Pending Payment message you send to the Event Admin is likely to be different to the one your send to the registrant. It’s the same message type, but used in a different context and EE allows you to modify both.

See: https://eventespresso.com/wiki/messages-system-working-with-message-contexts/


bhesketh

June 14, 2023 at 4:04 pm

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Rio

  • Support Staff

June 15, 2023 at 12:07 am

Hello,

Are you planning to modify the thank you page?

Hooks are documented here:
https://eventespresso.com/wiki/ee4-thank-page-actions-filters-hooks/

You can review this example on how to use one of the hooks:
https://eventespresso.com/wiki/add-course-curriculum-events-using-advanced-custom-fields/

Thanks.

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