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Jwebadgility
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November 14, 2017 at 10:44 am
Hi – I’ve received this error on my site a few times recently:
An error has occurred:
We’re sorry but your request failed to pass a security check.
Please click the back button on your browser and try again.
I understand it’s a caching issue from what the forum says, but is there a place I can edit this error message to have users contact me directly so I can respond to them if they have this issue?
Thanks,
Jeff
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Josh
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November 14, 2017 at 11:06 am
Hi Jeff,
You should never see that message unless there’s a problem with the website that needs to be fixed. Can you post a link to the event page so we can investigate further?
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Jwebadgility
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November 14, 2017 at 11:27 am
Here is the link. It’s happened twice in the last 30 days. After I clear the cache (or the user clears their cache), they are able to register without error.
https://www.nkyshrm.org/events/november-luncheon-united-we-brand/
That said, I have no way to know if this error occurs unless a user emails me. That’s why I would like to edit that message to include my email for contact. Additionally, I do not see any errors in the error log either.
Thanks,
Jeff
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Josh
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November 14, 2017 at 2:01 pm
Hi Jeff,
You can get your site updated to the current version of Event Espresso 4 (current 4.9.50.p) and you’ll avoid that error. Your site has an older version that included a “process_ticket_selections_nonce” check, which would trigger the error if the nonce was stale. The check has since been removed from Event Espresso 4.
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