Support

September 23, 2015 at 10:06 am

Hi, what version of Event Espresso are you currently using?

https://eventespresso.com/wiki/ee4-changelog/

—
Lorenzo

September 25, 2015 at 5:39 am

Hi Declan,

Within the name field are you using the full name?

If you enter only the first name does it return results?

I’m not the main user of the system but there was also reports that when the “payment pending” filter was applied it also showed some paid transaction but I can’t see this happening in my tests.

Depending on how the registration was created it is possible to have Pending Payment registrations with ‘Complete’ transactions.

If you view Event Espresso -> Registrations, filter to pending payment, do some of the records have a green TXN date?

September 25, 2015 at 5:50 am

some of the records have a green TXN date.

Go into one of those transactions (click the date)

Does it show an approved payment?

September 25, 2015 at 6:45 am

Yes they should, another user recently reported the same issue and we are working on a fix.

Manual payments are not updating the registration status, you’ll need to do this manually from the Event Espresso -> Registrations.

Click the checkbox next to the registration that have had a manualy payment applied. Then use the bulk options to Set the registrations to Approved.

You may want to use the Set registrations to Approved and notify’ option to also send the registration Approved message.

September 25, 2015 at 7:30 am

Here’s a couple of screenshot to show exactly what I mean.

You can change the status from within the registration itself – http://take.ms/0A2De

Or in bulk within the registrations list – http://take.ms/OXDUT

In regards to the search not showing any results, which view are you in?
Can you run through step by step where you are searching?
Are you applying filter when searching?

September 25, 2015 at 8:46 am

Interestingly regarding the “payments pending” see the screenshots – it blue but when i click in it its complete?

That’s the Registration, so the blue bar on the left is the ‘Registration Status’, the color of the TXN Date is the ‘Transaction Status’.

Click on the registrants name to view the Registration, you’ll find that is Pending Payment (blue), clicking on the TXN Date takes you to the transaction, that’s Complete (green).

Searching Screen shots attached… the names im searching for definitely exist!

Yeah that’s odd, I’ll do some digging into this and see whats happening.

Do you still get no results with a capital S?

September 29, 2015 at 10:22 am

Hi, have you recently upgraded?

We’ve made some improvements to the search:

Fix issue in Registrations and Transactions list view where searching for a first and last name combination doesn’t return any results

Also the registration status updating with a manual payment has already been fixed in the current release.

—
Lorenzo