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Rosemary Miller
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April 4, 2023 at 2:36 pm
The most recent 2 versions have caused serious problems. Where can I get updates? And is there no longer any way to get support without purchasing a $99 token??
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Garth
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April 4, 2023 at 2:56 pm
Hi Sonya,
Your active support license includes support.
What “serious problems” are you having?
You can get updates like other plugin updates in the WordPress > Plugins updates page. You need to be sure you have your license key in Event Espresso > General Settings > Your Organization tab.
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Rosemary Miller
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April 4, 2023 at 3:06 pm
This reply has been marked as private.
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Tony
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April 4, 2023 at 3:34 pm
Hi there,
The error you are getting means that something is hooking into the post title default text and setting it to be NULL which is then causing EE to fatal as it expects a string.
Whilst I can send you a previous version, without troubleshooting this it means you’ll always be stuck on that version.
Can I take a look at this on the site?
I’ll need WP-Admin AND FTP credentials to investigate this which you can send over using this form:
https://eventespresso.com/send-login-details/
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Rosemary Miller
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April 4, 2023 at 7:01 pm
I sent credentials using the send-login-details link above.
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Tony
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April 5, 2023 at 4:15 am
Thank you, I’ve replied directly via email.
If you can follow up there I’ll dig into this.
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Tony
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April 5, 2023 at 5:36 pm
This reply has been marked as private.
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Rosemary Miller
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April 5, 2023 at 5:48 pm
Thanks. I have deactivated Wordfence for you.
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Tony
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April 20, 2023 at 1:23 pm
Hi there,
Just noting that we worked through this issue via email.
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